DesignMeets… Design Thinking in HealthCare

DesignMeets DT HealthCare- WordPress-V1-02


When using a Design Thinking methodology, the problem is looked at through a creative lens to generate as many different solutions as possible, with the goal to meet the needs of people—users of a system. Ideas are powered through observation and understanding of the problem. This creates a space where we can transform the way we develop services, processes and strategy, to ultimately find a better fit for all people.

In healthcare, how can we do more with less, build efficient systems and integrate with new technologies and new active patient audiences? It’s not about apps. It’s about rethinking the system of health care, prevention, treatment and care. How can we not only engage patients in new ways, but motivate health care providers to participate in the feedback loop, and to adapt processes that make their jobs easier—not more difficult.

Using a design problem solving process, it’s time to rethink how we manage a healthy population across regions, through hospitals and clinics, keeping providers and end users top of mind.

Let’s discuss at #DesignMeets where we’ll hear from people transforming the way we deliver and experience healthcare.



  • Each speaker will have about 5 minutes to present ideas using just 5 images.
  • A Q&A panel period will follow the talks.
  • Then stay on to mix & mingle over snacks and refreshments.


Event Speakers

Join DesignMeets… to hear from industry professionals and design thinkers transforming the way HealthCare is delivered and experienced.

Colleen Young


Community Director, Mayo Clinic Connect @ Mayo Clinic

Colleen Young (@colleen_young) is internationally recognized for her expertise in building online health communities that thrive. She’s the Online Community Director for Mayo Clinic Connect, a virtual community connecting patients with each other and to Mayo Clinic medical expertise. She’s also the Founder of Health Care Social Media Canada (#hcsmca), an inclusive, cross-disciplinary community driving social collaboration for better health and health care.

In 2012, Colleen was awarded the Journal of Medical Internet Research Award at the Medicine 2.0 Congress at Harvard University for her leadership in developing best practices for building online health communities. She frequently speaks and writes about chronic illness in the digital age and the impact of social web in health and health care, including presenting at Stanford Medicine X 2014 and 2015.

Colleen is a “tenacious connector of patients.”

Links: Colleen on LinkedIn, Website

Ian Chalmers


Founder & Creative Director, Pivot Design Group

Ian is the Creative Director whose passion for the process of design have contributed towards the improvement of our clients product and service experiences.

Ian’s operating principle champions methods and thinking that embrace the human element. His mission is to use design as a strategic driver to improve the health and well-being of people, services, and organizations. This translates directly into the innovation of the project, but more importantly, it impacts the well-being of a shared livelihood.

Links: Ian on LinkedIn, Website

Cliff Harvey


Vice President Planning, Facilities and Support Services @ North York General Hospital

Cliff Harvey is the Vice President, Planning, Facilities & Support Service at North York General Hospital. Previously he was the Senior Architect for the Ontario Ministry of Health and Long-Term Care, Canada’s largest provincial healthcare system. With over 20 years of experience, Cliff’s professional focus has been on health and wellness in the built environment and how these ideas translate into an environment of care. He has extensive knowledge and expertise in operational planning, design, and construction of health facilities as well as health systems planning.

Cliff is an advocate for the practice of design thinking and human-centered design to support the search for innovation in delivering quality health care services through smart capital investments.

Links: Cliff on LinkedIn, Website

Craig Thompson


Director Digital Communications @ Women’s College Hospital

Healthcare leader and change agent working to improve the quality, safety and experience of healthcare in Ontario. Committed to finding new and innovative ways to collaborate with patients and caregivers on solving problems with new ideas and better informed strategies.

Engineer and communications expert; certifications in LEAN and dispute resolution with 25 years experience working in the design sciences and communications industries. Currently enrolled in the MHSc Health Administration program at the Institute of Health Policy management and Evaluation (IHPME) University of Toronto.

Irrepressible advocate for people living with mental illness and their families.

Links: Craig on LinkedInWebsite

Mike Lovas


Design Lead @ Healthcare Human Factors

Mike completed an undergraduate degree in Mechanical Engineering followed by a master’s degree in Biomedical Engineering at Dalhousie University. Following graduation, Mike has worked in a variety of healthcare disciplines, from orthopaedic surgery to psychiatric research.

Mike has also fostered a creative approach to problem solving and completed a degree in Industrial Design at OCAD University. Throughout his career, Mike has worked on numerous health-related products ranging from concussion diagnostic EEG, to orthopaedic surgical tools, to wearable fitness technology. At Healthcare Human Factors, Mike is helping drive more patient-centered design approach to problem-solving in healthcare.

Links: Mike on LinkedInWebsite

Jerry Koh


Manager @ MaRS Solutions Lab

Jerry Koh is the manager at MaRS Solutions Lab, a public and social innovation lab that helps tackle complex social and economic challenges. The Lab works with citizens, innovators and partners across society to design, prototype and scale new solutions. Jerry is a systems designer and foresight strategist with a background in public policy and healthcare administration.

He leads the development and application of systems thinking, design thinking and foresight tools for the lab and its partners. He also leads Lab initiatives including: MyHealth: an initiative to build a gateway and ecosystem to enable smart disclosure for citizens to consent and share their personal health data (collected by the healthcare system) meaningfully with families and solution providers; WellAhead: a J.W. McConnell Family Foundation initiative helping schools and partners across Canada design social emotional wellbeing into their communities; NouLab: New Brunswick’s public and social innovation lab program supporting cross-sector inter-disciplinary teams in addressing the province’s most pressing social, environmental, and economic challenges.

Links: Jerry on LinkedInWebsite

Rhonda Wilson

Executive Lead, Telehomecare @ Ontario Telemedicine Network

Rhonda Wilson is currently the Executive Lead for Telehomecare, an initiative overseen by the Ontario Telemedicine Network (OTN), funded by the Ministry of Health and Long-Term Care and Canada Health Infoway. The Telehomecare program offers patient self-management and health-coaching by specially trained clinicians, enabled by technology in patient’s homes – and has served over 8000 patients to-date.

Rhonda is a pioneering eHealth leader, with a passion for making the healthcare system better through innovative use of technology.  She has over 20 years of digital health experience, working in both public and private sector roles. She has held IT leadership roles in a number of academic healthcare organizations; founded and operated a successful healthcare consulting and software business; and led several large, province-wide eHealth initiatives.

Links: Rhonda on LinkedInWebsite



Tai Huynh


Tai Huynh is Creative Director at the University Health Network’s OpenLab, a multi-disciplinary design and innovation shop dedicated to developing simple and low-cost solutions to everyday problems faced by both patients and care providers. He is also Co-Founder and Campaign Director of Choosing Wisely Canada, a grassroots campaign to help clinicians and patients engage in conversations about unnecessary tests and treatments. Tai was previously the director of the Excellent Care for All Strategy at the Ontario Ministry of Health and Long-Term Care. He has an MBA from York University and a Master of Design from OCAD University.

Tai on Twitter


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