Around the world, progressive governments are embedding design principles in the foundations of their public policy and service delivery. Design-led approaches are being recognized for bringing citizen-centred perspectives and innovation to complex government challenges. While examples are mounting of how design is being used to help build a stronger economy and improve everyday life, what’s happening in Canada?
This DesignMeets will shed light on how our cities and country are — or could be — using design as a process to drive innovation from informing public policy to improving government service delivery. With events in Ottawa and Toronto, we hope to take a progressive step towards better understanding, and ultimately engaging in furthering design’s role in government.
nerd. proud Canadian. web usability lead for the government of canada. that’s a policy role at treasury board secretariat. Laura influences change in government.
Topic: Design in Federal Government: Status Update
Jess is the founder of the Centre for Citizen Experience, a consultancy that helps the public sector work better for people by building design capability. Jess partners with public sector clients to develop skills, teams, and citizen-centric culture. He works with those teams to design services, strategy, and policy that make a difference in the daily lives of citizens. He recently contributed a chapter on design for policymaking to the 2012 book Usability in Government Systems: UX Design for Citizens and Public Servants, and contributed to a special issue of Touchpoint, the service design journal, on Designing Citizen-Centric Public Services.
Topic: Closing the Policy / Delivery Gap
After swearing to never work in web, Blaise focused his creative energies on a career in graphics design spanning a decade. In 2008, he reversed that decision by accepting a webmaster post at the Canadian Food Inspection Agency. He then had the opportunity to work on a direct application of online collaboration: the canada@150 project. Through this experience, he realized the importance of Web 2.0 and digital engagement in the work of the government of the future. He was then hired as the Web 2.0 specialist for the Policy Research Initiative, which transitioned into his current role as Communications and Engagement specialist at Policy Horizons Canada.
The majority of his attention has been focused on how to adapt facilitation techniques and project management structures in a virtual medium to enable collaborative work.
Mary Herbert-Copley joined the Canadian Council on Social Development (CCSD) in April 2013 as Vice President, Special Initiatives and Engagement, with a key focus on Social Development by Design. Currently on a senior executive interchange from the federal government, Mary previously was a Visiting Executive at the Institute on Governance where she taught design thinking and created a design approach to address problems in the public sphere. With over 25 years experience in the federal government, she has held a series of progressively more senior positions in the areas of economic and social research and analysis and strategic policy, and last served as Director General, Economic Analysis and Research, Infrastructure Canada. A long-time resident of Ottawa, Mary has also been active in community groups and voluntary sector activities.
Dominira is the Director of User Experience Design at Akendi. He believes that behind every well-
designed product or service there is a thorough understanding of the actual users and their needs. Having presented many influential research and design outcomes to clients at all levels of the private and public sector Dominira is very adept at putting his belief into practice. Dom remains focused on ensuring clear transfer of design recommendations and most importantly, rationale to clients.
Dominira is a fluently bilingual communicator who has lectured at the university level, and delivered many training courses. He has an MSc. in User Interface Design from London Guildhall University, a BA in Psychology from Carleton University and over 10 years of usability research and interaction design experience in the UK and Canada.
Vinod Rajasekaran (moderator)
A Global Shaper selected by the World Economic Forum, Vinod is Executive Director and Co-
founder of HUB Ottawa. Part of the global HUB network, HUB Ottawa is a coworking community, learning academy and incubator optimized for people, projects and organizations bettering the world. He believes the future of learning, knowledge creation and innovation is through collaboration. He is regularly consulted on social innovation, collaborative spaces/cultures, CSR and shared value strategy, and has worked with World Economic Forum, Public Policy Forum, terra20, Community Foundation of Ottawa, McConnell Foundation, TakingITGlobal, 21inc, among many other organizations.