How does the “user” experience of healthcare change the design?
A system built around acute care, where patients passively receive treatments, is slowly adapting and realizing the importance of the user experience. This means going beyond the “expert perspective” and into the trenches of real world contexts. Without engaging real people in a design process, without learning about them and their everyday lives, it is unlikely the process, service or product created will be successful.
- Each speaker will have about 5 minutes to present ideas using just 5 images.
- A Q&A panel period will follow the talks.
- Then stay on to mix & mingle over snacks and refreshments.
Doctor of Medicine – Dr. Mike Evans
Doc Mike is known worldwide for his work in innovative health messaging to the public. His Evans Health Lab is a media lab that brings together filmmakers, designers, and social media mavens to create compelling and educational content for patients. More than 10 million people have seen his famous YouTube whiteboard lectures and his CBC radio show, Fresh Air, is listened to widely.
Topic: Hockey cards, YouTube Socks, and the Missing Workforce in Health Care
Link: Evans Health Lab
Nurse/Researcher – Lindsay Jibb
Lindsay completed her Bachelor of Science at Queen’s University in Kingston Ontario and her Master of Science at the University of British Columbia in Vancouver BC. She is currently a PhD student at the University of Toronto’s Lawrence S. Bloomberg Faculty of Nursing supervised by Dr. Jennifer Stinson. Lindsay is also a staff nurse in the Division of Hematology/Oncology at the Hospital for Sick Children and a Pediatric Oncology Group of Ontario Research Fellow.
Topic: Developing a smartphone-based pain management app for adolescents with cancer: integrating users in the design of system requirements
Link: SickKids Profile
Mike has Huntington’s disease, a neurodegenerative disorder and the Micallefs have always been interested in good, functional design. Coming from a background of professional experience at Hermann Miller, they think in terms of functionality before form factor. A desire to live easily throughout life and not accepting current standards has brought about their unique, creative approach to everyday problems.
Topic: Social, Medical and Financial Value
Link: Project: Redesign Eyeglasses
Patient Services Worker – Joan Barrington
Joan Barrington’s love of and commitment to therapeutic clowning was kindled in the mid-1980’s following a dream of a clown. Through her mentoring with Karen Ridd, the first therapeutic clown in Canada, Joan successfully launched and funded Ontario’s first therapeutic clown program in 1993 at The Hospital for Sick Children (SickKids) in Toronto. In 1999, Joan co-founded and directed Therapeutic Clowns Canada Foundation (TCC), a driving force behind the seeding, training, and launching therapeutic clown programs in major paediatric hospitals across Canada. As requests came to her through relationships formed over the years, Joan felt it was important to share her expertise with professionals in various disciplines outside Canada.
Topic: Red Nose Relief