As co-chair of the Family Advisory Council for the Apotex Jewish Home for the Aged at Baycrest, Francie Kendal participated in a multi-disciplinary review of the admissions process. To address gaps in service identified during the review, the Apotex Family Mentor Program was created in 2012. She is currently Team Lead for the Mentor Program which offers one-to-one peer support for family members of new residents to the home.
Topic: Family Member Collaboration During Admission
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